About Us

Since 2004, 5quidhost has worked hard to differentiate itself from the background of unresponsive, mediocre, and sometimes downright dishonest hosting companies that pervade the market.

Tentahost is one of our reseller brands.

The key features of the Tentahost brand are:

• Premium UK-based hosting platform
• Prioritised Support (better than decent - see below)
• Fully loaded featureset

5quidhost Ltd is registered in Scotland, company number: SC320459.

5quidhost Ltd is VAT registered, number: 948 3242 07.

If you're not sure what reseller hosting is, or are just getting started, you should have a look at our sister site - 'Web Designer Hosting' - which contains a detailed case study and a reseller hosting account for a fiver a month.

Decent Support

The 5quidhost approach to support is described below.

As a 'Tentahost' reseller customer, your support requests will be prioritised above standard hosting account customers for maximum responsiveness.

Support requests will be answered by real people with technical knowledge, in a timely fashion.

A lot of our business comes from those who are dissatisfied with their current hosting arrangements. All too often, those migrating to our service from elsewhere can answer 'Yes' to one or more of the following:

• Have you ever requested support from a hosting company and never gotten a reply?
• If you got a reply, did it take days to arrive?
• When you received a reply, was it an automated extract from a 'knowledgebase' that didn't answer your question?


• When you actually got to speak to a person, did they sound like they didn't know what they were talking about?


• Did they charge you extra for something you thought came as standard?
• Were their servers chronically slow?
• Did they throw you off their service for violating a hidden 'resource abuse' clause in their terms and conditions?

We believe that every customer is entitled to a support request response written by someone who knows what they're talking about, in a timely fashion. Our target is a response within 1 hour.

We won't charge you for carrying out any work on your account - we'll either do it for free, or not at all.

If you want a custom configuration change, we'll try our best to implement it for you. If we can't do it, we'll explain why.

We don't overload our servers and they're monitored 24/7 for responsiveness. If the load on a server is too high, we'll do something about it.

If your site is using too much in the way of system resources, we'll let you know and will discuss the possibilities for addressing the issue - we won't just cut you off.

Don't take our word for it.

Submit a support request, or send us an e-mail and see what happens. Check whether we live up to your requirements.

Technical Things

Tentahost servers are located in UK-based datacentres that have redundant uplink connections to major Internet backbones.

Redundant power via diesel generators and fire suppression systems are of course present.

If you'd like more technical detail, feel free to contact us and we'll be happy to describe our setup.

Our hosting is LAMP-based (Linux, Apache, MySQL, PHP/Perl).

Our PHP setup is very flexible, and allows custom php.ini configuration changes on a per account basis. If you can't get your script to work elsewhere, try us and see if we can get it running for you.

If you need something special, or a custom config, ask us - we're happy to try and accommodate you.

Things You Should Know - our 'Honesty Declaration'

Our primary means of communication is by e-mail. While this keeps costs down, we feel it also has its advantages in terms of clearly setting out the solutions to problems and queries from customers.

Only when this method of communication breaks down, or in emergency situations, will we resort to telephoning you. If you're not comfortable using e-mail, then we're probably not the hosting company for you.

Although servers are monitored 24/7 to ensure optimal uptime, customer-facing support is not 24/7 (although it does operate 7 days a week).

You may submit a support request at any time of day, but you're unlikely to receive a response in less than an hour if you do so at 2am (although it's not impossible that you will).

Our FAQ is here.

Our Terms and Conditions are located here.

If there's anything you want to ask us, feel free - you'll get an answer, in a timely fashion. If you think you haven't heard from us - double check your spam trap and junk mail folders and call us if there's nothing there - 0845 862 0311.