Frequently Asked Questions

1. What is reseller hosting?

2. Are there any artificial limits on the features I can allocate to my resold accounts?

3. Where are the Tentahost servers located?

4. Can I install third party software on my account?

5. What is your server uptime?

6. What is the mimimum reseller web hosting contract length?

7. How long have you been in business?

8. How can I contact a Tentahost representative?

9. How do I cancel my reseller web hosting account?

10. Can I pay for reseller web hosting in advance?

11. Is there a discount for paying in advance?

12. Do you sell domains?

13. Do you have a contact telephone number?

14. How do I upgrade my reseller web hosting account?

15. What happens if I miss a payment?

16. Is there a time limit on the free Level "Try Me" reseller web hosting accounts?

17. How can you afford to offer free reseller web hosting accounts?

18. What if I require some custom technical solution?

19. Can I pay by PayPal?

20. Do you offer ssh shell access?

21. I'm an untrained support monkey, can I have a job please?

22. How do I make my domains point at my reseller web hosting account?

23. Why do you offer free web hosting accounts?

24. What can I use my Tenathost reseller hosting account for?

Reseller hosting allows you to create independent hosting accounts, each with their own control panel, as you require them.

You can find more information on our sister site Web Designer Hosting, including a full case study and £5 per month 'Micro' reseller account.

We don't believe in artificially limiting the featureset of a reseller hosting account.

You won't find any limits on the number of MySQL databases, POP3/IMAP mailboxes or subdomains you can allocate to a package. You have complete control over the limits that you allocate to the accounts that you create. If you want to create an account with an unlimited number of databases, you can.

The only metrics that our reseller accounts are sold on are allocated disk space and bandwidth.

Our servers are located in the UK.

More specifically, we use datacentres in Birmingham and Manchester.

Yes, of course (assuming you can make it work!)

At the time of writing, the average uptime across the Tentahost servers is 99.98%.

Our target uptime is "four nines", or 99.99%.

1 month, no strings attached.

We took our first tentative steps in May, 2004.

For technical support you can use the 'Support' link at the top of this page, or if you can't be bothered to scroll all the way to the top, you can click here.

For general enquiries, drop us a line here or use the 'Contact' button at the top of the page.

Well, we'd really prefer it if you didn't. If there's something special you'd like us to provide you with, do just ask and we'll see if we can't meet your requirements

If you're still sure you want to cancel your account, just let us know and we'll take care of it.

Yes, we offer payment in advance for 1, 6 and 12 month periods.

There's a discount (1 month free) for a 12 month advance payment.

No, we don't sell domain names. All of our customers register their domains with third party registrars.

Yes, we do - 0845 862 0311.

However, we prefer to handle all of our contact with our customers by e-mail, and we use it in the way it was intended.

Prompt, timely, informal and information-rich. With no pointless delays, and no impersonal machine-generated responses to your questions.

In many cases, e-mail support exchanges with customers are conducted over a period of minutes rather than hours. In the worst case scenario, you'll hear from us in under 24 hours.

Not convinced? Ask us a question - there's someone waiting to respond.

You can request an upgrade either by e-mailing us or by filling out an upgrade request.

Just tell us what Level you'd like to upgrade to.

We'll then send you a payment link. As soon as payment is received, your account will be upgraded.

If you're having difficulty paying for your account, let us know. In most cases we can keep your website running until you resolve any payment issues at your end.

No, you can use your free Level "Try Me" reseller web hosting account for as long as you wish. It is 'time unlimited'.

However, if your domain isn't pointing at your account, it may be terminated automatically.

The cost of offering free accounts is very small as they don't use a significant amount of disk space and bandwidth. The cost associated with the free accounts is factored into our business plan and is covered by the revenue from paid accounts.

Talk to us - we'll do our best to provide you with what you require.

Yes, all accounts have that capability.

However, some security-related restrictions apply.

No. Have a banana instead.

All you have to do is update your domain's nameserver settings.

Every domain has two nameserver settings. The company that you purchased your domain from should have an interface on their website to allow you to change these settings.

To make your domain point at your web hosting account, update the settings to match those shown in your Tentahost setup e-mail.

It normally takes 6-24 hours for this change to become active, after which time your domain will point at your 5quidhost web hosting account.

NB:Updating the nameservers is not the same thing as transferring a domain to a different provider (which would require an 'IPS tag'). If you're asked to supply an IPS tag, you're requesting the wrong thing!

Primarily, it gives prospective customers the chance to try out our reseller service without incurring a financial penalty. They can define some packages, set up some sites and ensure everything is to their liking.